Word: retaining
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...Customer Service - As We Know It." Thanks to the Internet, not only are people more empowered to access information on their own, but in many cases, they end up more knowledgeable about a company's product than the customer-service agents themselves. Moreover, it is becoming increasingly difficult to retain employees, making service inconsistent at best. Technology will fill these gaps and provide better, more consistent service. John Putters, President, Visionstate, Edmonton, Canada...
After a sharp decline at the end of 2007, violence in Iraq seems to be on the upswing. The weekend's violence indicates that both the Sunni insurgency and the Shi'ite militias retain their ability and their desire to strike their enemies. The largest Shi'ite militia, the Mahdi Army, is observing a cease-fire and militia violence has fallen dramatically. But rogue elements of the organization continue to launch attacks against Americans. Sunday's mortars were launched from a Shi'ite enclave...
...rate. They are not being replaced nearly as quickly. On the personnel side, the military has lowered standards for physical fitness and education; even felons have become soldiering material as the armed forces pursues basic recruiting targets. The Army is paying huge re-enlistment bonuses in an effort to retain captains, who are quitting at alarming rates. It will take decades of investment to rebuild our military strength to pre-war levels...
...Picchu nearly a century ago by explorer and Yale professor Hiram Bingham. In September 2007, the two sides structured an agreement that stipulated that Yale would cede ownership of the artifacts and return many of them to Peru as early as 2009. Yale would, however, be legally permitted to retain certain pieces for 99 years as part of a research collection...
...working with the new chief executive, Lt. Governor David Paterson who officially succeeds Spitzer on Monday. Says Bruno: "I know he is in an entirely different frame of mind" than Spitzer, who "was a prosecutor and had that mentality. That doesn't work as CEO." Bruno, who will retain his post as Senate Majority Leader while assuming the duties - but not the title - of Lieutenant Governor, had only good words to say about Paterson. "When he was minority [leader], we many times would need votes from his side of the aisle," says Bruno. "I would call David...and he would...