Word: returns
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...This seemed patently unreasonable. Delta had put me through a lot of trouble: canceling a flight, adding five hours of flying time to my day, losing my luggage. All I asked was the same courtesy accorded any passenger whose bag was lost by the airline: its return free of charge. But after three calls to the baggage folks, the best I could do was get the bag tracked (it eventually made it to LaGuardia). I was told that I had to either pick it up myself at the airport or pay a hefty delivery charge. Three times I asked...
...American Airlines stopped taking customer complaints by phone several years ago, according to a spokesperson; putting the complaint in writing, he insisted, is more efficient. United used to have a customer-support number but dropped it "some months ago," according to a reservations agent. (A corporate spokesperson didn't return several phone calls asking for confirmation.) Even the few airlines that still have customer-service numbers, like Continental and Southwest, tuck them away deep within their websites, where only the truly obsessive can find them...
That may soon change, if the beta cells Melton created can give scientists a full picture of the disease. If, for example, it turns out that the new beta cells can be made to survive the attack by the immune system, then the next step would be to return the functional beta cells, generated through strategies like the one used by Melton, back into the patients from whom the original skin cells came. But even that won't happen until more testing is done on the cells to ensure they are both safe and effective...
...proposal is also about helping the E.U. meet its political and moral obligations towards refugees who cannot return to their home countries. The United Nations High Commissioner for Refugees (UNHCR) estimates that for 2010 alone, out of about 10 million refugees worldwide, 203,000 need permanent resettlement. Yet last year, only 6.7% of the refugees resettled globally were accepted by the E.U. - a total of just 4,375. By comparison, over 60,000 refugees were resettled to the United States. The Commission says these low numbers harm the E.U.'s international standing and give the impression of a "Fortress Europe...
...could make it impossible for Merkel's CDU and FDP to gain a majority in September. "The only thing that is certain is that nothing is certain," the paper wrote. "Now it is clear that we have a five-party system, which in the end could result in a return of the Grand Coalition [between...