Word: returns
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...voracious consumer of movies and TV shows old and new, the Netflix mail-order rental service is both useful and annoying. It is also addictive. I speak as a four-at-a-time subscriber who carefully manages and updates his queue of titles, closely monitors their return to the Netflix depot and waits anxiously for the postman to bring the next stash. Here, based on five months of obsessive use, of pleasure and frustration in roughly equal amounts, are five ways to improve the effectiveness of America's favorite online movie provider. (Read Richard's final analysis: "Why Netflix Stinks...
...Make new rules for the waiting game. The attraction of Netflix for many users - that you can watch a movie at your convenience and return it at your whim - is an annoyance for those subscribers interested in films that the company has fewer copies of. Most customers at a video store don't keep a title long, because they're paying more every day it's out. But since Netflix lets titles stay out indefinitely, it has no way of determining when a member will return an old movie, and thus when it will become available for you, the next...
...competitors. From Indian mountain villages to towns on the dry plains of northern Nigeria, Nokia is everywhere. Supplying the end user with a smart phone in Western Europe and America is typically the job of cell-phone operators who will even subsidize the cost of a device in return for tying a buyer to a monthly plan. Not so in emerging markets, where users typically buy their phone independently. That means manufacturers need their own "very efficient distribution," says Sanford C. Bernstein's Ferragu. "And on distribution, nobody comes close to the strength of Nokia...
He’s back. After a two-season absence, Bobby Jay has renewed his assistant coaching position with the Harvard men’s hockey team. Jay’s return not only brings a familiar face back to Bright, but his homecoming may also restore the Crimson to its glory days...
...Philippines, she would need all the good will she could muster. The country was one breath away from the economic morgue, while Manila's brand of democracy was built on reeds. Aquino survived eight coup attempts by plotters who hoped to head off her liberal constitution and the return of a bicameral Congress. She took pride in her fortitude. "I have to project my confidence even more than some men do," she said early in her presidency. "No one can say that Cory did not give...