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...improved its self-service offerings for telephone customers by enhancing phone-in services with VoiceObjects technology. Postbank, which has some 3 million telephone-banking customers, says improved telephone-based self-service has freed agents to spend more time with customers needing advice on investments. "Our self-service quota has risen 10% since installing VoiceObjects," says Werner Wessinghage, 50, director of Postbank's call centers, online and telephone banking. "It's not so much about cutting costs as it is about spending more time with customers...
...that Müntefering's departure will make it more difficult for Merkel's CDU to find common ground with its governing partners. The SPD has suffered more than its conservative partner as a result of the partnership, seeing its support sink even as Merkel's personal popularity has risen. In an attempt to win back voters, the SPD 's party chief Kurt Beck moved the party towards the left, arguing, for example, for increases in welfare spending - over Müntefering's strenuous objections. Business leaders in Germany have also complained that the government is giving...
...creativity from the people formerly known as consumers. From YouTube auteurs to bloggers to amateur photographers competing with the paparazzi, USERGENERATED CONTENT is revolutionizing the media landscape You Name It The sheer mass of information online -- 20 billion Web pages and counting -- should defy organization. Collective intelligence has risen to the challenge. With users tagging images, text and other forms of content, an organic sort of taxonomy has blossomed, appropriately called FOLKSONOMY You Work on It Why pay a professional when an amateur would do it for dramatically less money? In fields ranging from photography to the sciences, companies...
Tension has risen between Hamas and Fatah in recent months, after Abbas loyalists struck back against the Gaza takeover by arresting hundreds of Hamas supporters inside the West Bank territory. In Gaza, Hamas officials accuse Fatah militant cells of setting off roadside bombs aimed at Hamas patrols. Apparently, according to Gaza journalists and eyewitnesses, those past incidents made Hamas fighters, unskilled at policing even small crowds, ready to lash out during the Fatah rally...
...income undergraduates, increasing the maximum grant by $125 to $4,925. That figure was already raised by $260 in the 2007 budget and by $490 in the College Costs Reduction and Access Act passed earlier this year, meaning that if the bill passes the maximum Pell Grant would have risen almost 25 percent since the 110th Congress took office in January...