Word: roebuckers
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...Sears, Roebuck & Co. initially said there were no problems in its automotive- repair division. But with the repair business off 15% across the U.S. since accusations of overcharging were made three weeks ago, the company admitted it had some problems after all. In response to an 18-month investigation in California that claimed Sears "systematically" cheated customers, the company announced that it would discontinue commissions and quotas for salespeople...
...YEARS, SEARS ROEBUCK & CO. HAS BILLED ITSELF THE place "where America shops." Last week the giant retailer's $3 billion automobile-repair division was branded a place where Americans are being systematically robbed. After an 18-month investigation, the California department of consumer affairs charged that nearly half of Sears' 72 auto-service centers in the state routinely overcharge customers an average $223 for repairs, and that Sears mechanics also billed undercover agents for work that was never done. Spurred by a 50% increase in consumer complaints against Sears auto shops over the past three years, say California officials, they...
...masks a much bigger problem," says Robert Monks, whose group, Institutional Shareholder Partners, has waged proxy fights for board representation at Sears, Roebuck. "The real problem is the lack of accountability. CEOs are today's absolute monarchs and their boards are the House of Lords, and they feel they can thumb their noses at us shareholders without fear of being held accountable. But I guarantee you, the days of corporate royalty are over...
...Before a Sever Hall audience of 35, Lane focused her lecture on a past dispute between the Equal Employment Opportunity Commission (EEOC) and Sears, Roebuck...
...week's highlights include a lecture by Yale University Professor of American Studies and History Nancy Cott on U.S. women's history in a contemporary context and a lecture by University of Virginia Professor of History Ann Lane on the trial of the Equal Employment Opportunity Commission V. Sears, Roebuck...