Word: rolltop
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Dates: during 1990-1999
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...stores no farther than a day's drive from huge warehouse hubs. While other large retailers were allowing service to deteriorate, Wal-Mart stores were stationing a friendly greeter at the front door to welcome customers. The headquarters' down-home feel is real enough, but don't look for rolltop desks and clipboards. Walton -- Mr. Sam to his 350,000 employees -- invested in a state-of-the-art corporate satellite system that has enabled the company to perfect round-the-clock inventory control so that the products customers want are nearly always in stock. In Bentonville a computer center...