Word: saltzberg
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However, Roberta Saltzberg of Great Escape Travel in Cambridge says there are many potential drawbacks to E-ticketing. According to Saltzberg, one disadvantage lies in the public's lack of familiarity with E-ticketing. "Most people seem to feel more secure with a ticket in their hand," she says...
...Saltzberg says even more serious situations can arise from E-ticketing, such as difficulty in boarding a plane in the event of a strike. "Without a ticket, there are tremendous problems getting a ticket changed," Saltzberg says. "Going to another airline could be very difficult, especially because you don't have a ticket. You just have a number...
...Saltzberg says one's tickets can easily become lost through the electronic process as well, a claim that all three major airlines--United, USAir and Delta--vehemently deny. Saltzberg adds that E-tickets aren't available for all flights, especially international ones. Furthermore, Saltzberg warns travelers that on-line fares are "nine out of 10 times unavailable or more expensive...
...representative of EAAsy Sabre, the on-line service of American Airlines, who asked to remain anonymous, would beg to differ. The representative says thatEAAsy Sabre on average saves customers more moneythan travel agencies. But Saltzberg says it is anunfair comparison because travel agencies "can doin two minutes what takes you an hour...
...Saltzberg says it is "hell on earth" to changea non-refundable E-ticket. But airline agentsdisagree. Kennedy of Delta Airlines says it is noharder to change an E-ticket than a regularticket, since Delta requires its customers to makeboth paper and electronic changes in person at theairport. USAirways, however, simplifies thisprocess by allowing E-tickets to be changed overthe phone. The agent will require a confirmationnumber and a credit card number to guarantee thatthe customer is really who he or she claims...
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