Word: scale
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...Complaint: Andres Felipe Alonso-Rodriguez flew on Ryanair last August from Valencia, Spain, to Milan. At check-in, the scale at the airline counter showed that his bag weighed 12 kg (26.5 lb.), 2 kg above the limit for a carry-on, so Alonso-Rodriguez was forced to check it. The cost: 20 euros. That's almost one euro for every one of his names...
Alonso-Rodriguez didn't think his bag was that back-breaking, and he says the airport scale registered 1 kg (2.2 lbs.) even with nothing on it. When he arrived at his destination, he weighed his bag on another scale and found that it was under the 10-kg limit. Good thing Oprah doesn't have Ryanair's scales, or she'd be more depressed than usual...
...investigation by the Sunday Times of London found that a 14.8-kg (32.6-lb.) piece of luggage placed on Ryanair's scale at London's Stansted Airport registered 17 kg (37.5 lb.). Numerous bloggers and online posts also attest to Ryanair's allegedly faulty scales...
...passenger, I'm not sure how you can avoid paying the fees, other than weighing your luggage at home on a scale," says Brandon Macsata, executive director of the Association for Airline Passenger Rights. "You can certainly say you're not going to pay it, but then the airline can say you're not getting on the plane...
Macsata says the best thing to do if you think you've been wrongly charged for a piece of weighty baggage is to keep your cool. Don't lash out at the airline representative. You can ask to have your bag weighed on a different scale, but if you still get hit with a fee, pay it with a credit card, then call your credit-card company and let them know you plan to dispute the charge. You should also file a grievance with the airline...