Word: selezneva
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...over $1,000. The woman taking her call fills in the details on a screen. Experienced workers can process a request and grant preapproval in under six minutes, but Kumyiny can't remember her postal code, which slows everything down. Watching over the process is deputy operations director Viktoriya Selezneva, who says the economic crisis has yet to arrive. "The volume of calls hasn't decreased for us," she says. And should callers have worries, the staff has been given a reassuring script to deal with them...
...woman taking her call fills in the details on a screen. Experienced call-center workers can process a request and grant pre-approval in under six minutes, but Kumyiny can't remember her zip code, which slows everything down. Watching over the process is deputy operations director Viktoriya Selezneva, who says the economic crisis has yet to arrive. "The volume of calls hasn't decreased for us," she says. But then, the Christmas season - the busiest time for consumer loans - is approaching fast. And should callers have worries, staff have been given a reassuring script to deal with them...
...anybody? On the big night Valova and Vasiliev held their gold-medal lead on a more difficult program. Nurtured, like the Protopopovs, in the Leningrad school, they showed its hallmarks: coolly cerebral slow passages alternating with flashy jumps and lifts. But the performance of the young Soviet pair, Larisa Selezneva and Oleg Makarov, with whom the Carrutherses were tied, was the crucial one. Though Kitty and Peter had not watched it, there are some things that are impossible to hide from, even in the basement of an ice-skating arena. Said Kitty: "We could hear the crowd, and I knew...
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