Word: servicesal
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Dryness can be a problem, admits Peter Wilander, Delta's head of onboard services, who says the airline abandoned an almond-butter and jelly sandwich in part because it couldn't get the consistency of the bread right. Airlines have to factor in other issues, including messiness (Virgin rejected a...
Meanwhile, Hurd has turned strategist. His goal? To integrate HP's operations so fully that its customers could fulfill all their printing, computing, connectivity and tech-service needs in one stop. HP has beefed up its 20,000-strong sales force and targeted its attention on the top 2,000...
Still, HP hasn't shied away from using scale to its advantage, something the company has relied on its partners to achieve. Indeed, HP and Microsoft in January announced a new $250 million pact to sell their hardware, software and services bundled. While the deal itself was not groundbreaking, the...
So as other companies were scaling back in the past two years, HP was on the hunt for bargains. Hurd found his first in August 2008, when HP spent $13.9 billion to buy the languishing infotech-consulting giant Electronic Data Systems (EDS), a direct play against high-end-services leader...
His first union job was with the International Ladies Garment Workers Union, where he worked in the research department. Three years later he moved to the Building Services Employees Union (now the Service Employees International Union), where he quickly rose through the ranks, ultimately becoming the union’s...