Word: shoes
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Sometimes consumers encounter sales clerks who cannot find the "on" button on electronic equipment they are selling. A clerk handling vacuum cleaners in a department store confesses to a customer, "I don't know a damn thing about these." Over in the shoe department, clerks nowadays may simply dump boxes at customers' feet rather than helping them with the merchandise...
...Arlene Cantlon of Riverdale, Ill., are starting to make a scene. Cantlon lost her temper recently in a Venture Stores discount outlet because the chain was making a habit, in her opinion, of failing to have advertised goods in stock. "I asked to speak to the salesgirl in the shoe department, but nobody knew where she was. I waited 35 minutes while they looked for her. Nobody could find her, so I asked to see the store manager. At this point, I had a crowd of customers cheering me on. One woman told me, 'It won't do any good...
Nordstrom was founded in Seattle in 1901 as a retail shoe store by a Swedish prospector, John Nordstrom, who had struck it rich in the Klondike. Now a publicly traded concern, the firm is still closely controlled by members of the founder's family and propelled by their hands-on style. Says Edward Weller, a senior analyst in the San Francisco office of the Montgomery Securities investment firm: "Nordstrom's movitates people, not just by paying them well but by congratulating them and encouraging them...
...armored cars and off-duty policemen to escort them and their money to hotels. When a Cuban-born woman called from Miami to ask her Panamanian lawyer for help in making a deposit, he assumed she needed legal advice. What she really wanted was assistance in lugging dozens of shoe boxes filled with small- denomination bills to the bank...
...Then Donnie died," says Chris Rockins, Rogers' best friend and replacement at free safety. "Hanford settled down, became quiet and purposeful ((and all-Pro)). We all did. Some put Donnie's number, 20, on a wristband, others on a shoe or a glove. But we all drew strength in our own way, came together and maybe just grew up. His picture is in the lounge, and sometimes I come in and catch guys just looking...