Word: sigma
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...done the typical Welch thing [with Six Sigma] where nothing is done half-heartedly," Tichy says. "Everything is done 150 percent...
...Sigma has become such an integral part of the GE way that Welch calls it the "language of leadership...
...Welch has also transformed GE into a higher quality organization through his thorough implementation of Six Sigma. An overarching business improvement strategy that originated at Motorola in the 1980s, Six Sigma is a quality control initiative that aims to increase product quality. To achieve a six sigma level of quality, a process must produce no more than 3.4 defects per million parts...
...date, Six Sigma has delivered billions of dollars in savings to GE's bottom line, with $3 billion worth of returns last year alone...
...Welch has moved Six Sigma beyond internally focused quality control in manufacturing to customer service...