Word: siting
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Dates: during 1990-1999
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Toys "R" Us was at first regarded as an industry joke, its website plagued by overcrowding and inadequate order fulfillment. KBkids.com didn't even exist last year. The space belonged to eToys, the first online retailer to design a truly kid-friendly toy site. Kids could create electronic wish lists, gifts came wrapped, batteries came included. "I saw immediately that here was a channel that could revolutionize how you serve the toy market," says eToys CEO Toby Lenk...
...Mart's website so crummy? Product selection has improved recently, but it's still puny. The design is underwhelming; search and navigation tools are weak. And don't try returning something bought online to a store. "It's the biggest toy seller in the country, and its toy site is terrible," says Forrester Research analyst David Cooperstein...
...first strike is planned for New Year's Day, when Wal-Mart has said it will launch a redesign of the site, adding photo and travel services and expanding the menu to 600,000 items (superstores typically stock about 100,000). The company also promises to link the site to its 2,485 stores in 50 states, allowing online purchases to be returned off-line. "We'll even refund the shipping charges," says Glenn Habern, Wal-Mart's Web war chief...
...every webhead is working against the established grocers. Priceline.com the site that lets you name your price for airline tickets, is doing the same for groceries in Manhattan and Philadelphia; it expects to go national by next May. The catch: you still have to push a squeaky wheel around terrazzo flooring and pick up the items yourself. Savings kick in only at the register...
...located a domestic agency in Beverly Hills on my own, but its best price for a footman in a morning coat was $500, minimum. In a panic, I had our bureau administrator, Judith Stoler, call the caterer she uses for TIME functions, which, by the way, has an online site. A waiter would come on Sunday night. Was this breaking the rules? Let's just say there's no controlling legal authority...