Word: smiling
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...represents upwards of 60% of the local economy, the municipal tourism board recently began a series of seminars to help tourism workers cast off their perceived grumpiness; course materials advise cabbies to "ensure your taxis smell nice and don't drive too fast" and remind hotel staff that, "a smile costs nothing and is the most effective welcome...
...Fund), where Thomas worked as a claims adjuster, the charges against him seem unfathomable. "This is certainly not the man that we knew. The man that we engaged with was always very pleasant, very personable. We never ever saw him lose his temper. Never. He always had a pleasant smile, always had a kind word," says Earl Ofari Hutchinson, who retired from State Fund last December and is president of the Los Angeles Urban Policy Roundtable. Hutchinson says Thomas was married with children. "I knew [Thomas] was quite a bit older than myself," he says. "I used...
...theater circuit where everyone is about the same age, Barry A. Shafrin ’09 is often cast in younger roles—and it’s easy to see why: with boyish features, a slender build, and an open, charming smile, he exudes youth. But in the world of Harvard drama, Shafrin is anything but green...
With cropped blond hair, a lanky frame and a contagious smile, Assistant Professor Adam E. Cohen ’01 hardly looks like a “mad scientist.” In fact, at first glance, this 29-year-old appears more like an undergraduate than a professor of Chemistry and Chemical Biology and Physics...
...Institute of Politics visiting fellow and the former assistant director-general of the World Health Organization, led an interactive question and answer session on modern health policy. “I don’t want this to have a lecture format,” Zucker said with a smile at the beginning of the session, who added that he preferred to encourage question-driven talk in order to address student perspectives and queries. Discussion ranged from global and national health policy issues to Zucker’s personal perspective in these fields and the journey that brought...