Word: snell
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According to the Consumers' Aid report, Snell, who operates independently although under the roof of the Gulf Super-service Station on Boylston Street, failed adequately to repair, and even in some particulars further damaged, the car which Miss "Not-Mechanically-minded" brought to his shop when she heard a peculiar noise emitting from under the hood...
...member of the Consumers' Aid Bureau who had been asked to check on the transaction when Snell first delayed delivery of the car--saying the valves had to be ground,--took the automobile to an expert Lincoln-Zephyr mechanic for examination when Snell had finally finished with it. Here it was revealed, the report stated, that the cylinder heads had been seriously scarred when Snell's men pried them off, and that the repair shop had unsuccessfully attempted to conceal the effects of this damage by placing excess gasket-maker between the heads and the engine block...
...addition many other signs of negligence and abuse were discovered: four of the items enumerated on Snell's original bill were either not attempted or not completed satisfactorily; and the bill for parts was in excess of quoted Lincoln-Zephyr prices effective at that time...
...good condition once again cost its owner $61.15 more than she first paid Snell for his repairs, and this amount the Consumers' Aid Bureau of the Student Council forthwith threatened to sue the "automotive engineer," as he calls himself. The dispute was referred to the Boston Motor Corps branch of the AAA, which returned a decision that the repairman was entirely in the wrong. After consulting his lawyer, Snell finally agreed to pay the balance to the car owner as soon as he was able...
...Consumers' Aid report emphasized that from the beginning Snell stalled and attempted to interfere with efforts of its representatives to effect an adjustment; when Snell discovered, upon his delivery of the car to the house of its owner, that a Consumers' Aid agent was present, there, prepared to challenge his itemized bill, he struggled violently to escape in the automobile...