Word: solano
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...Solano is so concerned with customer servicethat, even when she sees a woman slip a book intoher handbag, Solano lets her walk right out thedoor...
Some may call her foolish, Solano says, but shedoesn't want a police visit to deter customersfrom browsing...
...Solano says her business's shopliftingsituation is somewhat unique. Her customers, shesays, are an intelligent and fiercely loyal group,so she shies away from alienating them even thoughthey make off with a book from time to time...
...blessed and cursed with one of the mostcreative customer bases in the area," Solano saidlast week. "Unfortunately, they do not have astrong sense of ethics...
...Solano does not take shopliftinglightly--nor should she. In 1998 alone her storelost $10,000 to shoplifting--the equivalent of twoto three books stolen each...