Word: southwest
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Dates: during 2000-2009
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...home at around midnight," says Spahr, "there were five messages waiting on my answering machine." Over the next several hours, he and others raced to try to figure out whether Earth truly was in danger. "All of us were initially very skeptical," says Clark Chapman, an astronomer at the Southwest Research Institute in Boulder, Colo. "We thought it was a mistake or bad data or someone playing a trick...
...This is partly because of our move from a manufacturing to a service economy. But service work is more telegenic; that trench warfare with a smile between hassled bargain seekers and stressed-out staff has drama built in. A& E's Airline (Mondays, 10 p.m. E.T.) follows employees of Southwest Airlines, chosen for its reputation of good worker relations. "The customer doesn't always come first at Southwest," says executive producer Charles Tremayne. "The staff comes first." On Airline, not only is the customer not always right, but the customer is often a drunk, a liar or a jerk. While...
Thanks to supporting slots alongside Yeah Yeah Yeahs and Interpol, and their successful debut album Logic Will Break Your Heart, the Stills already boast two sold-out shows in New York and a major tour that will carry them across the Southwest, Canada...
...Though Southwest actually created the no-frills, low-fare business model 30 years ago, the new-generation carriers have transformed the perception of cheap airlines. Price clearly still matters: airfares are on average 50% lower than they were 25 years ago, allowing for inflation, according to AirlineForecasts, an industry research firm. But passengers also expect better service--even if they do have to bring their own food. JetBlue, which started flying four years ago from its New York base, was the game changer. Its spanking new Airbus jets, live satellite TV and consumer-friendly policy of never bumping a passenger...
...only broad, financial-services behemoth that can give his alma mater a serious run for its money. Although the two banks' retail customers shouldn't immediately experience any changes as a result of the marriage--Bank One's consumer business is centered in the Middle West and Southwest, J.P. Morgan Chase's in the Northeast, with an overlap only in Texas--shareholders are counting on Dimon to boost their fortunes sooner rather than later. Dimon won't get the top job until J.P. Morgan Chase's current CEO, William Harrison, steps down in 2006--at the very same time that...