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...also instrumental in developing the troop surge in Iraq. O’Sullivan has spent time working on both Middle Eastern and South Asian issues, leading strategic policy reviews in Afghanistan and Iraq and serving as the National Security Council’s Senior Director for Strategic Planning for Southwest Asia. Ellwood also lauded O’Sullivan for being well-liked among Kennedy School students. The Middle East expert is currently teaching “Geopolitics of Energy” and “Decision Making in Recent Crises: The Formulation and Consequences of Key Decisions on Iraq, Afghanistan...

Author: By Lauren D. Kiel, CRIMSON STAFF WRITER | Title: O’Sullivan Appointed Professor | 9/4/2009 | See Source »

...main reservations line and wheedled a number at Delta's corporate headquarters in Atlanta. But that only elicited a brusque gentleman who quickly swatted away my complaint. "That is Delta Airlines policy," he said. "You just don't like the policy." (See photos of Herb Kelleher, the businessman behind Southwest Airlines for 41 years...

Author: /time Magazine | Title: The Airlines' Customer-Complaint Lines: No Answer | 9/3/2009 | See Source »

...insisted, is more efficient. United used to have a customer-support number but dropped it "some months ago," according to a reservations agent. (A corporate spokesperson didn't return several phone calls asking for confirmation.) Even the few airlines that still have customer-service numbers, like Continental and Southwest, tuck them away deep within their websites, where only the truly obsessive can find them...

Author: /time Magazine | Title: The Airlines' Customer-Complaint Lines: No Answer | 9/3/2009 | See Source »

...spotty cell phone service, starting tomorrow. A “cell on wheels”—a trailer containing signal transmission and reception equipment known as a COW—has recently been set up next to Cabot House’s Barnard Hall, located on the southwest corner of the Quad. The “visually obtrusive” COW serves as a temporary solution for providing reliable AT&T wireless service in the Quad until a permanent antenna is installed next fall, following city and state approval, said Zachary M. Gingo ’98, director...

Author: By June Q. Wu, CRIMSON STAFF WRITER | Title: Quad Gets Boosted AT&T Service | 8/30/2009 | See Source »

...cell on wheels -- a trailer containing signal transmission and reception equipment known as a COW -- has recently been set up next to Cabot House's Barnard Hall, located on the southwest corner of the Quad...

Author: By June Q. Wu, CRIMSON STAFF WRITER | Title: Temporary AT&T Antenna Installed To Better Quad Service | 8/25/2009 | See Source »

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