Word: speak
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...Mandela was greatly influenced by Jongintaba, the tribal king who raised him. When Jongintaba had meetings of his court, the men gathered in a circle, and only after all had spoken did the king begin to speak. The chief's job, Mandela said, was not to tell people what to do but to form a consensus. "Don't enter the debate too early," he used...
...Ramaphosa, Thabo Mbeki (who is now the South African President) and others around the dining-room table or sometimes in a circle in his driveway. Some of his colleagues would shout at him - to move faster, to be more radical - and Mandela would simply listen. When he finally did speak at those meetings, he slowly and methodically summarized everyone's points of view and then unfurled his own thoughts, subtly steering the decision in the direction he wanted without imposing it. The trick of leadership is allowing yourself to be led too. "It is wise," he said, "to persuade people...
...This was strategic in two senses: by speaking his opponents' language, he might understand their strengths and weaknesses and formulate tactics accordingly. But he would also be ingratiating himself with his enemy. Everyone from ordinary jailers to P.W. Botha was impressed by Mandela's willingness to speak Afrikaans and his knowledge of Afrikaner history. He even brushed up on his knowledge of rugby, the Afrikaners' beloved sport, so he would be able to compare notes on teams and players...
...Most hotel staffs around the world speak English, meaning they'll communicate far more easily with native English-speaking American or British clients than with French or Italians who - it's true - are pretty bad with foreign languages," de Roux says...
...American tourists fared well in some surprising ways. Despite being notoriously language-limited, for example, they top the list of tourists credited with trying to speak local languages the most, with the French, Chinese, Japanese, Italians and Russians coming in last in the local-language rankings. Does this mean Americans are the most polyglot tourists on the planet? Maybe not, says Expedia's marketing director for Europe, Timothée de Roux, who says the poll's focus on hotel operators may explain the counterintuitive outcome. (See 10 things to do in Beijing...