Word: spenchian
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...There will be more aggression in Phase 2 of the campaign, says Jay Spenchian, GM's executive director of corporate advertising strategy, who describes his company's current relationship with its customers almost as if it were a lovers' quarrel. "When you've had a disagreement with somebody and you acknowledge what they're feeling, it can really help them hear you," he says. And while he acknowledges that some within his firm were concerned about the image of a disabled athlete, they became convinced that the one-legged runner was an apt visual metaphor for overcoming adversity...
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