Word: spirited
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Dates: during 2000-2009
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...workers and their lives - at once exciting and mind-numbingly boring, crowded and starkly isolated - that are at the book's heart. The painstaking work Chang put into befriending these girls and drawing out their stories is evident, as is the genuine affection she has for them and their spirit...
...This is when the Avenger grabbed his cape, mask and truncheon and got involved. Could we get Spirit at least to acknowledge Carol's plight or, dare we dream, reimburse her for the flight-change fees or the hotel bill? Would justice be served for Carol and all the other nameless fliers who had suffered before...
...Avenger contacted Spirit Airlines, explained Carol's case again and asked for the company's side of the story. Spokesperson Misty Pinson opted not to elaborate on Spirit's point of view, other than to say, "I have reviewed this inquiry again with our customer-relations department and the company is following its policies as stated in the responses to the passenger...
...were disappointed. While it's true that the airline followed its domestic check-in policy to a T (it states that "Spirit Airlines reserves the right to cancel the reservation or seat assignment of any customer who does not have a boarding pass at least 45 minutes prior to scheduled or posted departure"), let's face it, the airline employee could have given Carol a courtesy pass - particularly since her flight was delayed. (And if you want to split hairs, once the airline reposted the flight's delayed departure time, Carol was well within the 45-minute cut-off rule...
...sorry, Carol. You will have to be avenged in the next life. In this one, however, you may want to stay off Spirit Airlines...