Word: spiriting
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...enough? Try this on for size: While Carol and the Spirit employee argued at the counter, the airline delayed her original flight because of weather and pushed back scheduled boarding. Still, the employee told Carol there was simply nothing she could do, even after Carol explained that she had no food or formula for her grandchildren - the youngest of whom has Down syndrome...
...Outcome: Carol wrote to Spirit Airlines' customer service department at least twice seeking restitution. Both times, the airline pointed her to its check-in policy and signed off with a brusque, "There will be no further correspondence regarding this matter...
...This is when the Avenger grabbed his cape, mask and truncheon and got involved. Could we get Spirit at least to acknowledge Carol's plight or, dare we dream, reimburse her for the flight-change fees or the hotel bill? Would justice be served for Carol and all the other nameless fliers who had suffered before...
...Avenger contacted Spirit Airlines, explained Carol's case again and asked for the company's side of the story. Spokesperson Misty Pinson opted not to elaborate on Spirit's point of view, other than to say, "I have reviewed this inquiry again with our customer-relations department and the company is following its policies as stated in the responses to the passenger...
...were disappointed. While it's true that the airline followed its domestic check-in policy to a T (it states that "Spirit Airlines reserves the right to cancel the reservation or seat assignment of any customer who does not have a boarding pass at least 45 minutes prior to scheduled or posted departure"), let's face it, the airline employee could have given Carol a courtesy pass - particularly since her flight was delayed. (And if you want to split hairs, once the airline reposted the flight's delayed departure time, Carol was well within the 45-minute cut-off rule...