Word: sprinting
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...real sprint for technological superiority could take place when operators begin switching over to a third generation of mobile phones around the year 2003. Once again, the Europeans and Japanese have agreed on a technical standard called Wideband Code Division Multiple Access as the successor to GSM, but differences with American manufacturer Qualcomm mean that the U.S. will probably adopt a different standard from Europe's and Asia...
After the coin-toss--the only thing Harvard wonSaturday--captain Brendan Bibro came toward thesideline. The trademark of last year's team wasthat everyone would sprint onto the field,screaming and pounding Bibro, even when he was oncrutches. This year, it was a casual saunter, aroutine huddle, and an uninspired cheer...
...Sprint's experience is that soft-skills training seems to work. Most Sprint welfare hires start with six weeks of basic-skills boot camp at Kansas City's Metropolitan Community Colleges. It's amazing what some students don't know. To many, it's news that they can't wear just anything they want to get a job: short shorts, sweats, spandex. Some need to be told that "bed head," clumped-up hair from a night on the pillow, is out. With the motto "Expect the Unexpected" on the board, they talk about getting to work. "That person...
When students graduate, they move on to 14 days of Sprint in-house training, where the advice gets more refined. Instructor Kelly Marcus tells them they can keep a conversation from getting too heated by using the "blameless apology"--to be sorry a customer's calling card was rejected rather than accuse him of not having paid his bills. And Marcus teaches Sprint-specific skills, like advising trainees with a shaky knowledge of geography to try looking for "Guatemala" in the computer's country listing if they can't find it under cities. She cautions against playing tricks on customers...
...Hazel Barkley, 18th-and-Vine's operations manager, is a believer. She tells her welfare-to-work employees they can rise as far as they set their mind to. (Sprint reimburses tuition for skill-boosting classes.) And she lets them know she herself started by working the phones. Yvette Johnson has already picked out a computer-spreadsheet class she wants to take during her daily noon-to-2 p.m. break, and she's aiming for management. "There's a lot of things we can do here," she says. "One thing I know, I won't be on welfare again...