Word: sridevi
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Dates: during 2000-2009
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...days, companies "used to have people queued up outside their offices to whom they would dole out their products depending on favoritism and availability. Now it's a market of supply and there's a lot more competition, so businesses have to be much more customer-focused." Sridevi Rao, an associate vice president at the research firm IMRB International in Mumbai, agrees. As new retail, telecom, credit card and airline businesses slug it out in the booming Indian market, she says, "players in these sectors are still in the process of standardizing service delivery while at the same time having...
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