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...that the fundamentals of the marketplace really haven't changed," says Shaich. "Unemployment went from 5% to 10%. There's 90% of society that is still employed. I couldn't capture all those people that are unemployed. They weren't eating out at all. All I could do was stay focused on who my target customer was, and not be reactive...
...company has to do is repeat the sterling performance in 2010. Panera might not be able to stay out of the price wars forever. "I've never seen so many deals being offered," says Derrington. "They have to stay sharp." And they'll have to do it without Shaich, a highly respected CEO who will relinquish his day-to-day role this spring, though he will stay on as chairman. A transition is in place - company co-COO Bill Moreton will step into the CEO role. "I worry about keeping the concept special," says Shaich. "Is it worth walking across...
...matter, but only when they're big and lasting. All those shipping companies that did so well in 2007 don't make the cut once the time frame is a decade. But an aging population and increasing demand for health care - that's one shift that's here to stay. Among the top 200 are nearly three dozen companies that sell products and services to the sick and dying, from Gilead Sciences, a biotechnology outfit, to Quest Diagnostics, which administers blood and other laboratory tests, to Ventas, a real estate investment trust that manages hospitals and nursing homes. Another secular...
...medical loss ratio" (MLR) - and critics say the terminology itself illustrates the callousness of the health insurance business. Companies that sell coverage consider revenues that go to pay for medical costs "losses,"; minimizing these losses by dropping sick customers and cherry-picking healthy ones is one way insurers currently stay profitable. But thanks to a provision inserted into the Senate health care bill at the last minute, the federal government may soon require insurers to "lose" 80% of premiums collected in the large group market and 85% in the individual and small group market. Insurers who don't operate...
...responsibility. That's because the remarkable enthusiasm that greeted Obama's victory in 2008, with record turnout among independents, blacks and young people, had gone away, along with the minions of Obama organizers. "I think that we all thought, and I think that the President thought, that they would stay with it because we would create this movement," explained Lake, at a recent reporter briefing organized by the Christian Science Monitor. In fact, the enthusiasm gap bodes poorly for 2010, when Obama will be trying to minimize losses in the House and the Senate. According to the recent Battleground poll...