Word: stored
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Dates: during 1960-1969
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Despite Britain's various economic ills, one thriving enterprise racked up record sales of over $60 million last year. This was Harrods department store, a venerable London institution, where a good portion of the total-some $14 million-was spent by non-British customers. Foreigners were so thick on the ground at Harrods earlier this month that, as Managing Director Alfred Spence recalls, "You were hard pressed to find English spoken in some departments." What brings them there is partly a feeling that shopping at Harrods is a dignified, particularly English experience...
...London's swankiest sections and the most visible evidence of the tea merchant's modest business venture, a domed and terra cotta Victorian version of a Spanish castle, stands right in its midst. "Just about every visitor to London goes to Harrods," boasts the store's 31-year-old chairman, Sir Hugh Fraser, who succeeded his father two years ago. "It ranks with Buckingham Palace and the Tower." Now Western Europe's largest department store, Harrods is the pride of the House of Fraser Ltd. (1967 sales: $243 million), the chain which bought the eight-store...
Above all, the store lives up to its cable address, "Everything, London." The variety of quality goods and services it offers is unequaled in the world. It sells anything from 200 kinds of cheese to a $25,000 French Érard piano decorated with carved brass. The store will calmly take an order for a baby elephant-a $4,800 present for U.S. Republican Ronald Reagan from a friend-or a head of cabbage requested by telephone in the dead of night. It can find the Scottish piper wanted to pipe in the haggis or hire the entire regimental band...
Bunko Anyway. Reaching out for the newly affluent swinging set closer to home, the dowager of Knightsbridge underwent some startling changes during the last couple of years. They seem to have paid off. "The illusion that Harrods' customers were all duchesses was always bunko anyway," says a titled store executive. Mahogany displays were painted a brilliant cerise, truly modern furniture was stocked next to the Louis XV and Chippendale. But foremost among efforts to rejuvenate itself is the store's "Way In" boutique, where the Rolling Stones belt out background music. Since it opened last year, customers spent...
Another fellow walked all the way down Mass Ave from the Spa to the Square and up the street to Brigham's going into every store; since they are nearly all air-conditioned. He decided that the Cambridge Trust Company had the best air-conditioning. He also liked Crimson Travel, but it was so small there he could not be inconspicuous and they kept asking him where he wanted...