Word: stores
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Dates: during 1990-1999
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Burkin says her store's site is head and shoulders above Amazon's because of its hand-picked list of titles and that old standby of personalized customer service...
Horne estimates that the Harvard Book Store offers between 500,000 and 750,000 titles on-line through Booksite.com, an umbrella site that helps independent booksellers introduce Internet sales into their business schemes...
Horne estimates that the store currently conducts only one percent of its total business on-line, but says she expects that to grow...
Smaller neighborhood stores like Grolier Poetry Bookshop, the Harvard Book Store, Schoenhof's Foreign Books and WordsWorth have coexisted with the mammoth Coop by hiring personable and knowledgeable clerks, and by carving out a niche in the Square's unique market...
...Coop says it is now trying for a small-store feel in response to customer complaints of staff miscommunication...