Word: stores
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Dates: during 1990-1999
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...Coop says it is now trying for a small-store feel in response to customer complaints of staff miscommunication...
...bookselling business in Harvard Square has always been competitive. Smaller neighborhood stores like Grolier Poetry Bookshop, the Harvard Book Store, Schoenhof's Foreign Books and WordsWorth have coexisted with the mammoth Coop by hiring personable and knowledgeable clerks and by carving out a niche in the Square's unique market...
Above all, take the time you need to get the job done right. Hanson, for example, had to miss his first lucrative Christmas season when setting up his online store; it took him six months before opening up for e-business. But his site has remained glitch-free ever since. Now Hanson has installed a live lobster-cam for customers. Even online, he's learned, customers like to see what they're going...
...graduate of a technical high school, Kim has brought engineering smarts to a low-tech business. Curbside shoe repairmen are still a common sight in Korea, so Kim's store is a shock to many customers. It is stocked with a huge array of heels, soles and polishes. Shoes Kim has miraculously salvaged sit out on display. Up by the front window is the computer he uses to track orders and customers. Boasts Kim: "They are surprised when I tell them I programmed it myself...
...millennium came early to Warren, Mich.--in 1995, to be exact. When customers at the Produce Palace, a gourmet grocery store, started using credit cards with expiration dates ending in "00," the computer system went to Y2K hell. Technicians spent hours trying to fix the 11 cash registers, while disgusted shoppers walked out. The owners wanted the system replaced, but even after at least 200 service calls, the firm that sold it balked. The Produce Palace ended up filing what may be the nation's first Y2K lawsuit, which it eventually settled...