Word: stores
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Dates: during 2000-2009
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...Then, behind in line at a store, a stunning woman - the Angelina Jolie-like Fox (Angelina Jolie) - whispers: "Your father was one of the greatest assassins who ever lived. The man who killed him is over there." Over there is Cross (Thomas Kretchmann), triggering much gunplay. BANG! Fox drags the terrified Wesley into a sports car and takes him on a chase through Chicago traffic that climaxes with her avoiding the pursuing killer by somersaulting her car sideways over other vehicles. It's a talent Wesley will acquire when he's assigned to shoot a businessman in a limo with...
Their lives, though, continued along parallel paths. Both men dropped out after long undergraduate careers ("I crammed a four-year program into about eight years," Tindell jokes). Then, in 1978, both started businesses: Mackey, with his then girlfriend, opened a health-food store in Austin; Tindell, with a guy he had worked with at Montgomery Ward, opened a store in Dallas that sold containers...
From these beginnings have emerged two great retailing successes: Mackey's Whole Foods Market is the leading natural-foods supermarket chain; Tindell's Container Store has the storage-and-organization category it invented pretty much to itself. And lately, ceos Mackey and Tindell have reconnected--partly to bask in the shared joys of being rich former slackers ("You have a Frisbee golf course on your ranch too?!?") but mainly to discuss the approach they say has enabled their success. I got to sit in on such a chat at Whole Foods' headquarters in Austin. (A transcript is at time.com/mackeytindell....
Mackey and Tindell both started out striving mainly to satisfy customers. What other choice is there for a new business? As their companies grew, the emphasis shifted to employees. Whole Foods and the Container Store pay better than most retailers, offer good benefits and entrust workers at all levels with sensitive financial data. The idea is that happy, empowered employees beget happy customers. Happy suppliers help too. All this stakeholder joy eventually redounds to the benefit of shareholders--but the magic fades if shareholders become the focus. "There's a harmonic effort that takes place, like a chorus...
...money hiring people to make these beautiful, ornamental spaces," says Charlie Nardozzi, senior horticulturist at the National Gardening Association. Nowadays, "growing your own food can be a political statement that you have a personal connection with your food and where it's coming from, versus going to a grocery store and grabbing whatever is on the shelf...