Word: stores
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Dates: during 2000-2009
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...surprisingly, the hourlies have a lot to say. They want more flexibility--at least half are students, retirees or second-job holders--more opportunity and more attention paid. And, of course, they want more pay. The company raised wages in 1,200 stores last year and expanded its 10% employee discount on nonfoods to include produce. Long-term employees asked for an extra week's pay instead of an extra week's vacation. (They got it.) Workers with less experience asked for quarterly, not annual, bonuses if their store met targets. (They got it.) Wal-Mart, in turn, wanted help...
There'll still be plenty of data-diving at the home office. A software program will evaluate merchandise selection in 4-ft. (1.2 m) shelf intervals every six weeks, factor in the demographics of the store's customers and spit out adjustments. One tantalizing opportunity: a smaller store, since the match between goods and shoppers' needs will be more precise...
...equipment, but customers need a little hand-holding before laying down $1,500 for a set. It's happening just as consumer-electronics giant Circuit City has laid off 9% of its sales force and replaced it with less experienced, less expensive hires. Wal-Mart says same-store sales were up 4.6% in electronics in the past quarter, besting both Best Buy and Circuit City...
...retraining is part of Wal-Mart's response to critics who accuse the company of being a repository of faceless, low-paying work. Now it's threatening to get squishy, rolling out an idea called Associates Out in Front, known as active listening in the HR trade. Store managers must meet with 10 associates each week and hear them...
PostSecret creator Frank Warren started his talk on Tuesday with a remark that demonstrated the simple honesty upon which his project is based. “My name’s Frank and I collect secrets,” he said. At an event sponsored by the Harvard Book Store, Warren entertained a packed Brattle Theatre audience with the story of his project and shared some secrets that did not make it into his newest book, “A Lifetime of Secrets.” PostSecret encourages people to anonymously submit postcards containing secrets they have never told anyone...