Word: stores
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Department store 57% Boutique 20% Retail chain store 15% Outlet store 5% Internet 2% Catalog...
...worries, for instance, that cases of Cartier estate jewelry and other gems appeared underperused. Some big-spending customers never even enter the store, opting instead to shop by phone with their sales associate, who will call to tip them off on, say, the arrival of the extremely rare red-diamond necklace that would crown their collection. Or the associate might call about the $150,000 Buccellati diamond and 18-karat yellow-gold cuff, which would just match the piece they bought last spring. Across the way in handbags, the season's Chanel bags didn't even make...
...Chanel, conversational in Marni, and Thakoon curious. "And, obviously, you have to have a certain amount of affluence to afford the kinds of things we have to offer," says the Texas-born Katz, who began her career as a buyer at Foley's in Houston and whose second favorite store, she admits, is Target. "I've been a longtime aficionado. I was an early adopter. That's part of who I am too." Sure enough, Katz comes off as the nicest whiz at business school or the smartest, chicest mom at the bake sale. She is chatty about the trials...
...reaching higher to bring their customers all things unattainable, Hall points to the one commodity everyone finds out of reach. "Time," says Hall, who in the '80s built out of nearly nothing what became the store's thriving leisure department. To that end, she has overseen a technology overhaul that will provide sales associates with daily alerts about the lives of their customers, whose numbers rank in archived thousands. Anniversary coming up? The associate knows to call the husband and what gifts to suggest for his wife. Thanks to this kind of signature service, Neiman's associates become, to many...
...working for Estée Lauder as regional sales and marketing director for Asia. A haphazard search for wide shoes led Wong to Ferragamo and eventually into fashion. Soon she was the brand's distributor for Hong Kong before moving to New York City to run Ferragamo's U.S. flagship stores. But sensing the potential of China, Wong moved back to Hong Kong in 1992 and became the founding shareholder in ImagineX. By 1994 she had opened the first Maison Mode store in Shanghai. "Right up until 2000, ImagineX did not make money," Wong admits. "One must look at China long...