Word: stress
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...Sakichi Toyoda developed another concept, jidoka, or "automation with a human touch." Think of it as built-in stress detection. At Toyota, that means work stops whenever and wherever a problem occurs. (Any employee can pull a cord to shut down the line if there is a problem.) That way, says Steven Spear of MIT, author of Chasing the Rabbit: How Market Leaders Outdistance the Competition and an expert in the dynamics of high-performance companies, "When I see something that's not perfect, I call it out, figure out what it is that I don't know and convert...
...were widely reported; in Alexandria, Va., officials were searching as far away as Florida and Texas to find 30,000 tons of salt for snow removal. Near downtown Washington, trees remained strewn across intersections. The paralysis is "another example of how poorly the federal government responds in times of stress," says Paul Light, a professor of public service at New York University. (See pictures of Asia's record snowfalls...
...Commander Captain John Goodwin, Marrs reported back to him that Green "needed a little bit more counseling." Goodwin, like most of Green's superiors, thought Green's problems were manageable anger issues that could be dealt with, he said, "through time, through grief counseling, if necessary, medication, through combat stress, and supervision...
...When Staff Sergeant Bob Davis, a combat stress technician, arrived in January 2006 as part of the team to relieve Marrs' team, she told them about Green. "She warned us that, given his experiences and the things that he's done, he might be someone we'd want to follow up with," Davis remembered. Despite this warning, they would not see Green until March 20, 2006 - eight days after he had already murdered the Janabi family...
...diagnosed him with Combat Operational Stress Reaction (COSR), an Army term to describe typical and transient reactions to the stresses of warfare. COSR is not a condition recognized by the Diagnostic and Statistical Manual of Mental Disorders-IV, the bible of the psychiatry profession, something the Army is well aware of, since it doesn't even consider COSR an ailment. As one Army journal article puts it, "Those with COSR are not referred to as 'patients,' but are described as having 'normal reactions to an abnormal event.' " Thus Marrs, believing Green's psychological state to be normal, prescribed...