Word: sudarynia
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...customer experience--teenagers in red uniforms greet customers with a smile. Then, according to highly specific instructions laid out in the company handbook, they take, prepare and deliver orders. But in a twist on the concept that the customer is king, the wait staff's salutation is sudar or sudarynia, archaic Russian terms for "master" and "mistress." Teremok's fare consists not of American-style burgers but of Russian-style blini, the traditional thin pancakes, delivered with chain-restaurant consistency at fast-food prices. For 43 rubles (less than $2), you can have a blini with butter; for 182 rubles...
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