Word: supervisoral
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After about 15 minutes, Widener Security Supervisor David W. Muir asked Rubin and Mazie to cease their banging. The noisemaking stopped, but Muir returned shortly afterward to insist that the two remove their Jerk banner, prominently displayed on one of the library's large front ledges...
...officer on duty said that the supervisor was unavailable, because he was providing security at a private function. Eventually, the officer admitted it was possible to reach the supervisor by radio, so I left him a message concerning my problems with the escort service...
...supervisor returned my phone call that evening. He first said that I should have contacted the police (which I told him I'd done in the first place). He then remarked that the dispatcher should have directed me to wait at Holyoke Center, an additional pickup point. He also said that he would ask her to apologize to me. I replied that I did not want the dispatcher's apology, but rather I wanted a change in the policy about where people could be picked up. I pointed out the following...
...supervisor insisted that such flexibility was not possible. He reiterated that I should have been told to go to Holyoke Center and said that this lapse on the part of the dispatcher was an anomaly. I pointed out that going to Holyoke Center might not have been substantially safer, since hostile people were all around the triangle and might easily have followed me there as well...
...unusual, was that it was very difficult to get a report through to him. I related how persistent I had been in trying to address the matter: I had called back the police, and had to argue with them for some time to get a message to the supervisor; and finally I was having this lengthy discussion with the supervisor, who refused to acknowledge that there was a policy issue involved...