Word: survey
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Dates: during 1990-1999
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Student satisfaction in the survey rose 2 percentage points since 1992, the last time this survey was performed. But overall levels of satisfaction remained low, with just 58 percent of students rating their care as good or better. Only 3 percent of respondents rated UHS' care "excellent," and just 6 percent said they would "definitely" recommend UHS to others in the Harvard community...
...response to the survey, the facility has already hired a full-time physician to staff the after-hours urgent care clinic, replacing part-time physicians who were paid for the number of days they worked. UHS has also increased the number of afternoon and evening appointments available...
Difficulty in obtaining appointments was only one concern voiced by the 709 students in the survey, conducted by Cambridge's Axiom Research Company through mail and e-mail. Thirty-six percent of those who rated care less than "very good" said fear of misdiagnosis was their primary concern with...
...survey also identified a number of areas of strength, with at least 70 percent of respondents indicating satisfaction with UHS physicians, UHS nurse practitioners and their treatment plans. Seventy-six percent of students also rated UHS' convenience "good" or better...
Rosenthal said he was disappointed with levels of dissatisfaction in the survey because his organization has been working hard to improve its services since...