Word: surveys
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Those that have made the grade appreciate the bank's blend of snob appeal and personal service. In a recent survey of U.K. private bank and wealth-management customers published by Market-Dynamics Research & Consulting (MDRC), C. Hoare & Co. achieved a client-satisfaction score of 82. Industry wide, that rate slumped below 60, the lowest in years. Common complaints: poor communication and rapid turnover in bankers assigned to manage relationships with clients. With a fifth of C. Hoare & Co.'s 250 staff clocking up 20 years in the job, the bank pledges a level of personal attention not seen elsewhere...
...database and tried to install a new system, according to Nassim Kerkache, supervisor of the mail center. The hackers have not been caught, he said. The mail center has now returned to the old system of using paper slips instead. According to mail clerk Paul S. Riley, an informal survey that asked students whether they preferred e-mail notification or paper slips in mailboxes was “pretty evenly divided.” However, freshmen interviewed said they preferred the e-mail system. “I don’t check mail very often so my packages...
...survey asked whether a number of topics—such as cultivating personal and academic integrity—should have a major focus in college, as well as whether the participants feel that these subjects are currently emphasized enough in today’s curricula...
Nancy O’Neill, the director of programs in the Office of Education and Institutional Renewal at the AACU, said that the survey found a disconnect between peoples’ ideal courses and the reality of implementation...
...Ideally, the survey respondents were saying that campuses would make issues of personal and social responsibility a real focus of their curriculum, activities, and other aspects of the campus,” she said...