Word: sweetspeak
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...envied Japanese production system is based not just on high-tech robotics but also on sweetspeak. An employee is a "team member." A foreman is a "group leader." Teams in the plant consist of six to eight team members who rotate jobs, with each team headed by an hourly team leader. Three to five teams are led by a salaried group leader. They are to work together in an atmosphere of "mutual trust...
There is a lesson in NUMMI that not one American involved has failed to learn, and there is no sweetspeak to it. "We have to regroup," says Wingard, "and come out fighting to regain our share of the market." Such a transformation, all agree, will take years to accomplish. In the meantime, says a NUMMI vice president, Bill Childs, there's an ironic parallel trend. "Look to the younger Japanese. They don't accept authority automatically any longer. They are more like us. They are our only hope...
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