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...business by customer instead of by product line, as had been the case at Abbey. "This is the kind of sophisticated information JPMorgan still didn't have, and I saw it at a Santander branch in Chile," says Davide Serra, head of the U.K.'s Algebris hedge fund. The system facilitates cross-selling to existing customers while allowing Santander to cut back-office staff drastically (Santander never cuts the flesh pressers out front). In Abbey's case, total employees dropped from 25,331 to 16,489, while costs have come down from 70% of income to around 40%, in line...

Author: /time Magazine | Title: Santander: The Most Boring Bank in the World | 1/18/2010 | See Source »

...trip abroad and ended up obtaining a British passport by mail in a week. "Why isn't it their responsibility to prove my earlier passport and ID weren't obtained by fraud since the same administration asking for proof of citizenship now provided them?" Naulleau ultimately beat the system by requesting French citizenship through his naturalized, Bulgaria-born wife. But this isn't an option that is open to most people. (Read "Booing the 'Marseillaise': A French Soccer Scandal...

Author: /time Magazine | Title: Now the French Must Prove They're French | 1/17/2010 | See Source »

...state administration today to have your ID or passport renewed, and walk out virtually a stateless person," says Naulleau, 48, whose family had been posted to Baden-Baden, Germany - about 30 miles from the French border - when he was born in 1961. "The situation is creating a two-class system of citizenship in which French nationals born abroad or to foreign parents are treated as inferior, and forced to prove their worthiness of being French more than others." (See pictures of Bastille Day celebrations...

Author: /time Magazine | Title: Now the French Must Prove They're French | 1/17/2010 | See Source »

...bella figura - the beautiful image. About 2,500 migrants live in the Rosarno valley in the southern Calabria region, moving with the seasonal agricultural jobs. Many have political asylum or are otherwise legally in Italy, but legal or not, the migrants are managed by a Mafia-run employment system, the caporalato, that operates like a 21st century chain gang. Saviano says that those who object to low wages or poor working conditions are simply eliminated - and not just by a pink slip. "It's a military system," Saviano tells TIME in Rome as one of the plainclothes cops guarding...

Author: /time Magazine | Title: African Immigrants in Italy: Slave Labor for the Mafia | 1/15/2010 | See Source »

...immigrants arrive in Italy from impoverished African or Eastern European countries and find themselves trapped in a system in which they work 10- to 14-hour days for about $3 an hour. They live in tents or shacks pitched inside abandoned buildings, without appliances, plumbing or health care. Italian society supports the system by keeping the immigrants on its margins. Services are few and far between, mainly provided by religious organizations. Non-Italian police are rarely seen, and only one nonwhite serves in Parliament. Many immigrants simply do not report crimes against them. Disappearances are frequent - the Polish government...

Author: /time Magazine | Title: African Immigrants in Italy: Slave Labor for the Mafia | 1/15/2010 | See Source »

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