Word: tact
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...urban affairs, has never had any formal involvement with a school of education. But he has repeatedly proven his administrative ability in government, and he has shown that he can deal successfully with widely different personalities and situations. And that is what Bok looks for in an administrator: experience, tact and proven ability...
Women, on the other hand, stepped in "with greater tact and subtlety. They tended to stay longer and seemed much more concerned about getting to the root causes of the conflict." The women had another advantage: a built-in "calming effect," discovered during psychodramas that were part of the guards' training. Enraged men, Sherman found, "simply could not respond as angrily or violently to the women...
...least one Orthodox group?the Lubavitch Hasidim?is dedicated to converting less observant Jews back to full observance, and the group usually goes about that task with patience, tact and good humor. One convert to Lubavitch Hasidism, Microbiologist Velvl Greene of Minneapolis, was won over simply by prayer. A young Lubavitch missionary, in the midst of a ten-minute interview with the busy Greene, suddenly looked out the window at the setting sun, realized that it was time for prayer, and, asking Greene's pardon, abruptly stopped the conversation. Putting on a gartel (a cord round the waist that symbolizes...
Ophuls' interviewers use extraordinary tact and intelligence. With ordinary people-the shopkeepers, former spies, pharmacists, German soldiers, lawyers, biologists, hairdressers-they steadily expose those jagged, apparently inconsequent motivations that can lead a man either way in a private crisis. One Resistance hero is proudest not of his deeds but of the fact that in the underground he lived for the first time in a classless society. Another remembers that he was pricked toward action because the Germans got all the steak in Clermont-Ferrand restaurants...
Despite his age, there is no indication that DeLury is on the way out. If anything, his position is stronger than ever, and it is clear that he already has in mind a new tact of negotiation...