Word: tahiti
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Dates: during 2000-2009
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Offending Party: Air Tahiti...
What's at Stake: $2,500 for missed nights aboard a yacht and at a resort on Tahiti...
...Complaint: The couple was supposed to fly nonstop from New York to Papeete, Tahiti, aboard Air Tahiti Nui in August for their honeymoon. Some 17 hours before the flight - which they had purchased using American Airlines (AA) miles - they got an email telling them it had been canceled. An Air Tahiti Nui rep told them the next flight wasn't for another two days, which is no good when you've got a honeymoon booked and prefer to be sitting on a beach instead of in an airport...
...couple ultimately worked out with American a plan to fly to Los Angeles, then on to Tahiti. However, seats couldn't be secured with Air Tahiti Nui, so a more circuitous route had to be taken: from New York to San Francisco to Sydney to Papeete. That itinerary would have the couple traveling some seven hours out of their way and crossing the International Date Line twice. Not the wedding gift they'd hoped...
After two long flights, they arrived in Sydney to find that their flight to Tahiti had again been canceled. They waited in vain for an Air Tahiti Nui rep but none materialized. Eventually, they gave up and booked a flight to Papeete aboard another airline...