Word: talented
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Typically, trust breaks down when change is managed or communicated badly. In one American Express department, for example, reports human resources officer Carol Mimon, a restructuring and leadership change reduced trust and engagement among top talent. Her department worked with the Reinas to rebuild trust and hang on to top people. The Reinas' approach is a seven-step program that starts with acknowledging what has happened, then segues into taking responsibility, spreading forgiveness all around, letting go and moving on. In the current climate of restructuring, Michelle Reina says, "trust is built and broken every day. The changes and downsizing...
Trust is terrific, but for the Sirota group, enthusiasm is the must-have for success. The Purchase, N.Y., consultancy calls it the foundation of company morale, talent retention, productivity, customer satisfaction and even higher stock prices. The consultants pitch themselves as enthusiasm builders, using methods like creating a "partnership culture" of shared business goals and joint decision making, and job-security policies like making layoffs the last choice, not the first...
Likability trainer Tim Sanders calls this "flash consulting." "You don't want consultants crawling through your company like ants with a big bill attached," he says."Companies like to hire a subject-matter expert." Teaching people to be more likable in the workplace--improving their "emotional talent"--is one of Sanders' niches. For each client, he consults by phone for several months, then presents one or more custom-tailored speeches with e-mail follow-up. "I speak with an author's credibility and give specific advice," he says...
Look around the dining hall, friends, and behold your competition. For those of you who intend to start down the path to the rest of your life now (and why wait, really?), you’d better start finding ways to contend with the massive pool of talent in which you’re presently immersed and in which, if you aren’t careful, you could wind up submerged...
...AIDS ministry in her church. And although her faculty advisor Ender says she could have been literally anything she wanted to, she was most passionate about global-health issues. "She could have been the next Paul Farmer," says Ender. "That's the commitment, and the talent, that...