Word: teche
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Industry executives who not long ago stubbornly fought the federal imposition of such now widely accepted technical items as seat belts, air bags and emission controls are taking the lead in pushing high-tech innovation. The auto industry and its suppliers are spending $24 billion a year between them in advanced engineering and electronic research-more than a quarter of the nation's entire annual $90 billion research-and-development expenditures...
When I took my computer to Tech Services for repair, the initial response was discouraging: someone said he wished TPC didn't sell those troublesome Performas...
Over the next three weeks (by then it was October), Tech Services seemingly tried everything. They even rewired my computer's system board. After that, the progress reports ended. when the Tech manager didn't return my calls, I had to go inquire in person. The manager came out and told me that the problem still persisted. "Are you telling me you can't fix it." I asked "Yes, he smiled...
...insistence, the Tech manager backed me up when I stepped across the hall to the TPC counter and demanded a new computer: he explained to the TPC guy that they had been unable to fix my machine. I added that I wanted a new one delivered to my office within tow days. The TPC guy was outraged: they didn't do personal deliveries. Luckily, I was able to speak directly with TPC's Distribution Manager, who saw to it that a new computer was delivered...
...Then, when I went to print, the screen froze up! I popped out the card and everything was OK: so the card had been the culprit all along. It had been wholly unnecessary for TPC to give me a new computer . And my original machine's ' three weeks at Tech Services had been a total waste of time: they completely rebuilt it but never thought to test it without the Farallon "Ether Mac" card. Two different copies of this card have proven incompatible with my two Performas, a computer model for which it is designated...