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...industry. The Direct Marketing Association (D.M.A.) argues that a list of 60 million numbers would halve call volume, cause hundreds of thousands of job losses and lead to more jobs moving to less expensive work forces in Asia. Consumer advocates warn against overprotecting commercial speech but criticized the tele-vigilantes who bombarded the courthouses with phone calls...
...only engineering geeks needed apply. Now more diverse foreign businesses are taking advantage of India's low-cost, highly educated work force. Add the fast-growing Indian companies, especially in the service sector, and the result is that good jobs become available to anyone with a college degree. Bharti Tele-Ventures, India's largest mobile-phone service provider, has hired 1,600 customer-service staff over the past two years. Wipro Spectramind had only 200 employees at the end of 2000; now it employs...
...only engineering geeks needed apply. Now more diverse foreign businesses are taking advantage of India's low-cost, highly educated work force. Add the fast-growing Indian companies, especially in the service sector, and the result is that good jobs become available to anyone with a college degree. Bharti Tele-Ventures, India's largest mobile-phone service provider, has hired 1,600 customer-service staff over the past two years. Wipro Spectramind had only 200 employees at the end of 2000; now it employs...
...during the 30-minute commute to work. After a year on the dole and some 200 futile job applications in Berlin, the vivacious 25-year-old was so frustrated that she decided to look for employment outside Germany. "There simply was no alternative," Schulze says. Now she's a tele-agent at a call center in Shannon, where she was recently promoted to management assistant. "Since I've got work, I feel I'm worth something," she says. "My life is ordered again, so I feel much better here than I did at home." In the 1960s and 1970s, Gastarbeiter...
...silver lining in the current economic slump is that it has forced some firms to cut back on telemarketing, just as they have on advertising. Jack Keenan, CEO of Tele Resources in Duluth, Minn., has seen a 40% drop in clients' call-volume requests and has had to cut his staff from 225 to 150 since the end of 2002. Unfortunately, though, fewer cold calls may not mean a reduction in sales pitches. Some firms offer more goods and services when you call them, be it for plane tickets, banking or Internet service...