Word: telekom
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...brokerages in the country. Avci has since lowered his projections because of the political turmoil but says he is "optimistic that this crisis will be overcome and a solution found." The Turkish government has vowed to press ahead with privatization plans, including a 15% treasury-owned stake in Turk Telekom, the Turkish telephone operator, as well as regional electricity-distribution grids and Halkbank, Turkey's second largest state-owned bank...
...liberalization of Europe's telecom markets in the late '90s that forced Telenor abroad, in search of growth to offset stiffening domestic competition. But squared up against the region's big boys - Telefónica, say, or Deutsche Telekom - Telenor was too small to make much headway in established European markets. It "never had the firepower to go for scale in Europe along the lines pursued by others," says Martin Mabbutt, telecoms analyst at financial services group Nomura in London...
VoiceObjects has taken the same concept and made its services available through voice commands over a telephone. At chocolate maker Hershey, for example, employees can input their travel expenses by voice over the telephone. Deutsche Telekom has improved its self-service offerings for telephone customers by enhancing phone-in services with VoiceObjects technology. Postbank, which has some 3 million telephone-banking customers, says improved telephone-based self-service has freed agents to spend more time with customers needing advice on investments. "Our self-service quota has risen 10% since installing VoiceObjects," says Werner Wessinghage, 50, director of Postbank's call...
...above the European average). The move to ever shorter working hours that culminated in the 35-hour week in the late 1980s has been reversed; millions of Germans have been working longer in the past two to three years without increased pay. The latest: 50,000 employees at Deutsche Telekom, the former state telephone monopoly, who accepted an extended workweek and a pay cut to protect their jobs...
...will take more than a change of management to woo Telekom's German customers back. But Ricke?s departure would be a welcome sign for the company's investors...