Word: tellers
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...Buffalo hope to kindle customer loyalty by offering some of the personal touches that most big-city institutions have left behind. In the summer and fall, M & T stages daily concerts and fashion shows in a downtown plaza across from its main office. One M & T teller at a drive-up window hands out dog biscuits to customers with pets in their cars. The bank tries to make elderly customers feel at home by serving coffee and doughnuts and providing low-cost checking accounts with reassuring names like Worry Free...
...billion), the largest U.S. banking company: "To the extent that we've had difficulties, the consumer has been very well protected." When Continental Illinois got into trouble, the Federal Government even guaranteed deposits of more than $100,000. Despite those pledges, nervous crowds often line up at teller windows and begin withdrawing their money when rumors start that a financial institution is in trouble...
...loyalty. At the first hint of trouble, rumored or real, these depositors tend to yank their funds. Says William Ogden, who was installed by Government regulators in July as chairman of Continental Illinois: "A modern run on a bank doesn't show up in lines at the teller windows, but in an increasing erosion of its capacity to purchase large blocks of funds in money markets." To ward off such electronic panics, many banks have tried to widen their deposit base to include a larger number of savers and to court better relations with big depositors...
Exhibits like these are likely to impress the computer hacker, who will feel for the hardships of the early computer programmers and appreciate the p2ogress that has been made. The computer illiterate person, whose dealings with computers are limited to the use of an automatic teller machine, however, may fail to grasp such subtle advances...
...South Florida, the center of the American drug trade, depositors have been known to walk up to a teller's window with a few dollars less than $10,000 in cash. Couriers known as "Smurfs," referring to the cartoon characters, flit from bank to bank buying cashier's checks and money orders for just under the reporting limit. One of the most popular ways to launder money in Florida now is to buy real estate. An estimated $2.5 billion worth of property in that area is believed to have been bought with drug profits...