Word: terpilowski
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Shaddup already! Being a proper Englishman, not to mention general manager of the posh Monarch Hotel in the Georgetown section of Washington, George Terpilowski would never think of using such language. But Terpilowski, and dozens of other service providers across the country, would dearly love...
...increasing number of guests who think that the best way to get decent service is to operate at bullhorn level and ratchet up the volume from there. "Unfortunately, as a culture we've decided the only way to get what we want is to demand it," says Terpilowski, a veteran hotelier who has run top-rated inns in a number of major cities...