Word: textbook
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Dates: during 1990-1999
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This fall, the Harvard Cooperative Society promised thousands of students a 10 percent rebate on all textbook purchases. Few received the rebate. And the Coop blames us (the customers) for our losses. Welcome to Business Ethics 101--the Coop...
...Coop trumpeted its 10 percent textbook rebate as a guaranteed bonus for joining the organization. But the catch was that the rebate was only available between October 17 and October 31, and only to students who have saved all of their receipts and bring them in to the store to be processed...
Such a system for guaranteeing the rebate is simple and efficient, and would save trouble for all concerned. The only possible reason managers could object to it would be that they don't want Coop members to get their money, that they use the unclaimed textbook rebates to subsidize their other, less profitable offerings...
Harvard has just been treated to a textbook display of how not to respond to a disturbing and controversial idea. Kristen M. Clarke '97, the president of the Black Students Association has chosen to fight fire with fire, and in so doing she has damaged her credibility and that of the organization she leads...
...Murphy said the textbook rebate would not take the place of the end of year rebate. "This [the textbook rebate] is really a refund," he said...