Word: ticket
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Dates: during 1990-1999
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Megan F. Raymond '01 is one such person. When she purchased her spring break tickets over the computer, she was asked whether she wanted an E-ticket or a paper copy. Raymond says she chose the paper option because she felt safer with a physical ticket in hand...
...Saltzberg says even more serious situations can arise from E-ticketing, such as difficulty in boarding a plane in the event of a strike. "Without a ticket, there are tremendous problems getting a ticket changed," Saltzberg says. "Going to another airline could be very difficult, especially because you don't have a ticket. You just have a number...
Different airlines have different policiesabout picking up the E-ticket. United Airlinesrequires its customers to bring in photoidentification, an E-ticket confirmation numberand the credit card used to purchase the tickets.USAir and Delta are more lenient, requiring onlythat the customer bring in a picture ID. Since airtravel out of any U.S. Airport now requires validID for individuals over the age of 18, a traveleris not being asked to bring any extraneous itemsto pick up the E-ticket. United Airlines' policymight seem like a big hassle at first glance, too,but one representative, who spoke on condition ofanonymity, says ticketing agents...
Saltzberg says it is "hell on earth" to changea non-refundable E-ticket. But airline agentsdisagree. Kennedy of Delta Airlines says it is noharder to change an E-ticket than a regularticket, since Delta requires its customers to makeboth paper and electronic changes in person at theairport. USAirways, however, simplifies thisprocess by allowing E-tickets to be changed overthe phone. The agent will require a confirmationnumber and a credit card number to guarantee thatthe customer is really who he or she claims...
Using an E-ticket makes it easier to getconfirmation of flight plans as well. There isoften a lag time of up to three weeks beforetickets arrive in the mail, but purchasing anE-ticket on-line gives one immediate confirmation.As soon as the order is confirmed, the customer istypically taken to a screen, which asks if thecustomer wants to print out the information. Allthe customer has to do is to click "yes," and aneatly-formatted, easy-to-read document will comeout of the printer. This sheet isn't necessary forconfirmation, but is a nice final touch for thosewho like tangible objects...