Word: tiller
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Dates: during 2010-2019
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...envelope-expansion effect, where - following the trail cleared by Gates - subordinates know they too can be resolute. "These kinds of things do have a cumulative effect," says Eugene Fidell, president of the National Institute of Military Justice. "You get the sense that Secretary Gates has his hand on the tiller." When the boss makes clear what he expects - and shows there are penalties for falling short - even a bureaucracy as massive as the U.S. military can respond...