Word: timed
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Dates: during 1990-1999
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...packers, loaders, replenishers and order processors all wear different-colored hats. Lenk discovered the hard way that e-businesses couldn't simply duplicate existing retail operations, such as catalog companies, online. "You can't take the mail-order model and plug and play here. For example, we need real-time inventory control. We need the website integrated with the back end, so a customer knows if we have an item...
...loaders at this 100,000-sq.-ft. eToys warehouse in Commerce, Calif., as another round fired in the retail-vs.-e-tail battle. Christmas is always war in the toy industry, and nowhere more so this year than online, where pure e-tailers like eToys are for the first time fighting on several fronts...
...food court. If you were cool, if you "got it," you shopped online: it was convenient, it was competitively priced, it was fun. Web retailers like Amazon could even engage the intellect, making recommendations and offering a venue for shared literary criticism. When was the last time a salesclerk offered that kind of guidance? "People are more and more fed up with the kind of service they get in the big stores," says Connie Keithahn, an office manager in St. Paul, Minn. "Online it's really amazing how much better the service is." How threatened do mall owners feel? Last...
Initially, companies with powerful off-line brands had a difficult time overcoming the notion that they would be cannibalizing their core business if they sold through the Web. But as it became clear that e-commerce was a viable and complementary retail channel--albeit one that requires a new skill set--the big off-line players gradually came around to embracing...
...website may be a disappointment now, but many suspect it's just the soup before the souffle--served to tide customers over while the company cooks up something better. Wal-Mart is doing what it has always done, notes DLJ analyst Gary Balter: watching, learning and biding its time before swooping in for the kill. "By no means should anyone assume that Wal-Mart's not going to be a major, major player in the longer term on the Internet," Balter says, "because it will...